Frequently Asked Questions

The delivery fee is calculated based on the size and weight of the consignment. Our delivery fee at the Parcel Shop starts from USD1.25 per shipment.

The shipment from Phnom Penh to Upcountry (and from Upcountry to Phnom Penh) sent before the cut-off time will be delivered to the destination on the next day (excluding weekends and national holidays). The shipment from Upcountry to Upcountry will be delivered in 2 days (excluding weekends and national holidays).

Every consignment has a maximum liability coverage of USD50 for damage or loss caused by Kerry Express, given that the consignment is under the claim lists.

A delivery on time can only be reached if customer provides a clear address to Kerry Express. Based on a cellphone number and city this cannot be guaranteed. Customer must provide a complete address so the drivers and find the point of delivery without calling the customer.

Parcel must be packed properly as the consignee may reject the shipment once it is found damaged or insufficiently packaged. Any claim must be within 20 days from the shipment delivery date. You may contact 069 730 730 | 099 730 730 on Monday-Saturday from 08:30-18:00 (excluding national holidays) for further details.

You may track the shipment status through our website, or call our Customer Care Centre 069 730 730 | 099 730 730.

Shippers may call our Customer Care Centre 069 730 730 | 099 730 730 to request for the cancellation.

Shippers may call our Customer Care Centre 069 730 730 | 099 730 730 to request the cancellation.

Consignees may contact 069 730 730 | 099 730 730 as soon as you discover the damage or loss for our investigation. We will investigate and update the result to you as soon as we can.

As we have a record of every shipment's estimated delivery date, we also have the reason of delay record in our system. You may track the shipment status on our website or contact 069 730 730 | 099 730 730.

We will transfer the COD amount to shippers within the next 3-7 working days after the shipment has been delivered to and the COD amount has been collected successfully from the consignee.

Yes, please note that the receipt or tax invoice can be issued at the by our accounting department only.

If you are an individual shipper, our courier will return a copy of consignment note for your record. Afterwards, you may track the shipment status from the consignment number stated on the consignment note.